What are the delivery charges for orders from the Online shop?
Which payment methods are accepted in the Online Shop?
We accept both PayPal and credit/debit card payments.
How long does delivery take?
We ship all orders within 24 working hours of payment receipt. Small items are sent via Royal Mail and will take 3-4 days. These items do not have tracking. If you require a small part for the next day, please call our office and we can arrange this delivery for you at an additional cost.
Larger/heavier items are sent via a courier service on a Next Working Day delivery service. You will not receive a tracking number for your order, however if you contact us we will happily provide you with a consignment number which can be used to track the progress of your delivery online.
Extra large items such as doors will be sent via pallet and will take 2-4 working days.
Do you ship over seas?
We have shipped to Australia, New Zealand, France and Cyprus in the past. We are able to send most parts over seas, as long as they’re not too large or heavy. Parts that would require pallet delivery would exceed the maximum dimensions required in order for the shipping to be feasable- and so could not be shipped extreme distances, ie. Australia. If you require overseas delivery, please email us the parts you require along side your full delivery address and one of our team will be in touch to discuss the options available to you.
What do i have to do if the part i need is exhange?
Our exchange policy is easy and straight forward; Simply fit your replacement part supplied by bongospares, put your old part in the box that our item came in, give us a call and we’ll arrange collection from yourselves for the following day.
For smaller exchange items, we will enclose a fully labelled and stamped Jiffy for you to send your old item back to us in- free of charge.
My item has not arrived and it's past the estimated delivery date. What should i do?
Call our office and select customer service. Ensure you have your order details handy, ie delivery post code, and we will supply you with a consignment number so that you can monitor the progress of your parcel. We will get in touch with the courier and notify them of the issues if there are further delays in delivery.